All prices on www.amplemama.ca are listed in Canadian dollars.

US customers may still shop at www.amplemama.ca using their Visa, or Mastercard. The Canadian prices will be automatically converted to American Dollars on your statement. This will normally result in savings to US customers of 20—25% depending on the exchange rate at the moment of sale. US customers will not be charged any additional taxes on their purchases, however Ample Mama Maternity does not take any responsibility for duty or any other charges incurred by customers receiving these goods from Canada. All proper duty documentation will be included with the parcel upon shipping.

Canadian customers will be charged taxes on their purchases based on the province they live in. NB, NS, Nfld customers will be charged 13% HST (after shipping) on their purchases. Customers in all other Canadian provinces will be charged 5% GST (after shipping) on their purchases.

Shipping charges are non-refundable unless an item is defective or a shipping error occurred on our part (see Return/Exchange Policy below).

Items will be shipped within Canada using Canada Post Expedited Parcel service. Shipping to the US will be shipped Canada Post and arrive USPS. The shipping charge includes insurance and delivery confirmation for the protection of the buyer and the seller. Shipping prices are based on the total purchase price.

Please try on all items as soon as they are received.

If you are unhappy for any reason with your purchase, we will gladly refund your money, or exchange your item for something else in our inventory, or offer you a store credit if the following criteria are met:

1) The refund/exchange is post marked within 14 days of delivery
2) The article is in new condition with all tags attached and in the original packaging
3) The article is not soiled
4) The article has not been worn (other than to try on) or washed
5) The article does not smell of perfume

You have 14 days from the delivery date (as per the Canada Post Website) to contact Ample Mama Maternity at returns@amplemama.ca to arrange for a return authorization number. When you receive that number, your items may be returned by printing and filling out the Ample Mama Maternity Return/Exchange form and including it with your item(s) to:

Ample Mama Maternity Returns
4435 Rte 880
Havelock, NB
E4Z 5K1

The customer is responsible for all return postage. Items must be shipped Canada Post or USPS (US Customers please indicate: Canadian Goods – Returned Clothing on the customs tag). We recommend shipping the parcel with insurance and a tracking number, as we can not be responsible for a returned item until we receive it at our location.

Refunds will be processed within three business days of receipt in the original form of payment. You will receive an email confirming that this has been done. Please allow one billing cycle for the refund to show on your statement.

Exchanges will be done as soon as the item has been received. If there is a problem with availability of a requested exchange item, you will be notified immediately by email or telephone and allowed to choose another item or opt for a refund. No additional shipping charges will apply on items being exchanged. AS AN ADDED BONUS, IF YOU CHOOSE TO ADD TO YOUR ORDER AT THE TIME OF EXCHANGE, THOSE ITEMS WILL BE SHIPPED WITH THE EXCHANGED ITEM AT NO ADDITIONAL COST. This is a one time only service offered on items that had a shipping charge originally.

If the item you are exchanging for is more expensive than the item you are exchanging, the additional amount will be charged to the original card used for payment and the new item will not be sent until payment has cleared.

Sale items and nursing pads are not returnable for refund or exchange and are final sale.

Ample Mama Maternity uses a SSL encryption system when accepting credit and debit card information. This makes shopping via the internet as secure as using your credit card a more traditional retail store. Our credit card processing company, Moneris Solutions, is Canada’s largest processor of debit and credit card transactions.

Ample Mama Maternity does not sell or exchange names or any other information about our clients with any third parties. We use your information for our processing and customer service purposes only.

In future, we may be providing our customers with occasional promotional emails and newsletters pertaining to our website only. If you receive one of these emails and do not wish to receive more in future, please contact us at the email address provided at the bottom of the email to have your email address removed from our list.